A service fee equal to the total trip cost will be charged for any cancellation made less than 5 hours prior to scheduled pick up in a sedan, Van, Minivan or an SUV – 5 hours prior to scheduled pick up in a limousine – 72 hours prior to pick up in a Sprinter van or mini-coach holding up to 33 passengers – 7 days prior to pick up in a mini-coach or bus holding more than 33 passengers. We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the Cancellation Policy. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. Reservation information contained herein is considered true and accurate unless otherwise corrected by notifying us. Full trip charge will apply if the passenger fails to contact our office if they are unable to locate their chauffeur or if our chauffeur is unable to locate the passenger within 30 minutes of the scheduled pick up time. DEPOSITS ARE NON-REFUNDABLE.