POST-COVID19 Notice to Our Guests:
All of our vehicles will go through a rigorous 3 Point Cleaning and Disinfection in between trips.
Also, we will provide our guests, upon request, Free Disposable Face Masks.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
Meet & Greet Instructions Pickup from the Airports
FOR ALL TOM BRADLEY TERMINAL (LAX) ARRIVALS; YOUR DRIVER WILL MEET YOU WITH A SIGN BY THE 7/11 STORE LOCATED INSIDE THE TERMINAL. FOR ALL OTHER TERMINALS AND AIRPORT ARRIVALS; YOUR DRIVER WILL MEET YOU EITHER BY YOU BAGGAGE CLAIM CAROUSEL (IF ONE WAS ASSIGNED TO YOU) OR AT THE LOBBY OF YOUR TERMINAL. IF YOU CANNOT LOCATE YOUR DRIVER, PLEASE CONTACT US TOLL-FREEÂ FROMÂ ANY PAY PHONE IN THE TERMINAL ATÂ 888.672.7438Â AND CHOOSE OPTION 2 (IM READY FORÂ PICKUP), OR CONTACT OUR LOCAL NUMBER (FOR THOSE WITH INTERNATIONAL MOBILE PHONES) ATÂ +1 949-667-2743.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveler responsibility to contact us and inform us of any delays, cancellations or flight changes.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
Meet & Greet Instructions Pickup from the Cruise Ship Terminals
SAN PEDRO | LONG BEACH | SAN DIEGO
UPON ARRIVAL, PROCEED TO THE OUTSIDE THE TERMINAL TO THE CURBÂ AND HEAD TO THE AIRPORT SHUTTLE / TAXI LOADING ZONE. YOUR DRIVER WILL BE STANDING THERE WITH A SIGN WITH YOUR OR YOUR GROUP NAME IN IT. IF YOU CANNOT LOCATE YOUR DRIVER, PLEASE CONTACT US TOLL-FREE FROM ANY PAY PHONE IN THE TERMINAL AT 888.672.7438 AND CHOOSE OPTION 2 (IM READY FOR PICKUP), OR CONTACT OUR LOCAL NUMBER (FOR THOSE WITH INTERNATIONAL MOBILE PHONES) ATÂ +1 949-667-2743.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
From Los Angeles INT. Airport (LAX)
STEP OUTSIDE THE TERMINAL TO THE CURB (INSIDE CURB - DO NOT GO THE OUTER CURB/ISLAND) THROUGH THE GLASS AUTOMATIC DOORS, LOCATE THE DOOR CODE THAT STARTS WITH L1- (PROVIDE US THE NUMBER AFTER THE L1 -) AND THE PILAR NUMBER. CONTACT US TOLL-FREE RAPIDSHUTTLE AIRPORT DISPATCHER FROM ANY PAY PHONE IN THE TERMINAL AT 888.672.7438 AND CHOOSE OPTION 2 (IM READY FOR PICKUP), OR CONTACT OUR LOCAL NUMBER  (FOR THOSE WITH INTERNATIONAL MOBILE PHONES)  AT +1 949-793-6324.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveler responsibility to contact us and inform us of any delays, cancellations or flight changes.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
FROM JOHN WAYNE AIRPORT (SNA)
STEP OUTSIDE THE TERMINAL TO THE CURB AND CONTACT US TOLL-FREE RAPIDSHUTTLE AIRPORT DISPATCHER FROM ANY PAY PHONE IN THE TERMINAL AT 888.672.7438 AND CHOOSE OPTION 2 (IM READY FOR PICKUP), OR CONTACT OUR LOCAL NUMBER  (FOR THOSE WITH INTERNATIONAL MOBILE PHONES) AT +1 949-793-6324.
Important Notice: RapidShuttle staff will do their best to track flights Arrivals for all Private Services. However, it's the traveller responsibility to contact us and inform us for any delays, cancellations or flight changes.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
FROM LONG BEACH AIRPORT (LGB)
STEP OUTSIDE THE TERMINAL TO THE CURB (THE OUTER/MIDDLE CURB/ISLAND) AND CONTACT US TOLL-FREE RAPIDSHUTTLE AIRPORT DISPATCHER FROM ANY PAY PHONE IN THE TERMINAL AT 888.672.7438 AND CHOOSE OPTION 2 (I'M READY FOR PICKUP), OR CONTACT OUR LOCAL NUMBER  (FOR THOSE WITH INTERNATIONAL MOBILE PHONES)  AT +1 949-793-6324.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveller responsibility to contact us and inform us of any delays, cancellations or flight changes.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
FROM SAN DIEGO INT. AIRPORT (SAN)
Arrival at Terminal 1: after collecting your luggage, follow the signs to the ground transportation Sky Bridge escalator near baggage carousel number 3 and take it the escalators down to the shuttle for hire island. Once there, please go see our representative in the Blue Jacket and present your Booking ID number sent you via text by RapidShuttle. If a Booking ID Number was not sent to you by RapidShuttle, please contact us Toll-Free at 888-672-7438 from any payphone inside the terminal or 949-793-6324 (for those with international mobiles) for further assistance. If you have been assigned a Booking Number by RapidShuttle and you cannot find our coordinator, please contact our airport dispatch at 619-564-7998 and provide them with your first, last name and Booking ID Number for further assistance.Â
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveler responsibility to contact us and inform us of any delays, cancellations or flight changes.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
San Pedro World Cruise Center (LAH)
UPON ARRIVAL, PROCEED TO THE OUTSIDE THE TERMINAL TO THE CURBÂ AND HEAD TO THEÂ AIRPORTÂ SHUTTLE LOADING ZONE. PLEASE CONTACT US TOLL-FREEÂ FROMÂ ANY PAYPHONE IN THE TERMINAL ATÂ 888-672-7438Â AND SELECT OPTION 2 (IM READY FOR PICKUP) FOR FURTHER ASSISTANCE.
Important Notice: RapidShuttle staff will do their best to track flights Arrivals for all Private Services. However, it's the traveller responsibility to contact us and inform us for any delays, cancellations or flight changes.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
Long Beach Cruise Harbor (LGBH)
UPON ARRIVAL, PROCEED TO THE OUTSIDE THE TERMINAL TO THE CURBÂ AND HEAD TO THEÂ AIRPORTÂ SHUTTLE LOADING ZONE. PLEASE CONTACT US TOLL-FREEÂ FROMÂ ANY PAYPHONE IN THE TERMINAL ATÂ 888-672-7438Â AND SELECT OPTION 2 (IM READY FOR PICKUP) FOR FURTHER ASSISTANCE.
Important Notice: RapidShuttle staff will do their best to track flights Arrivals for all Private Services. However, it's the traveller responsibility to contact us and inform us for any delays, cancellations or flight changes.
RapidShuttle Meeting Instruction Reminder
For Meet & Greet service (Additional Cost: $30.00):
San Diego Cruise Harbor(SDCH)
UPON ARRIVAL, PROCEED TO THE OUTSIDE THE TERMINAL TO THE CURBÂ AND HEAD TO THEÂ AIRPORTÂ SHUTTLE LOADING ZONE. PLEASE CONTACT US TOLL-FREEÂ FROMÂ ANY PAYPHONE IN THE TERMINAL ATÂ 888-672-7438Â AND SELECT OPTION 2 (IM READY FOR PICKUP) FOR FURTHER ASSISTANCE.
Important Notice: RapidShuttle staff will do their best to track flights Arrivals for all Private Services. However, it's the traveller responsibility to contact us and inform us for any delays, cancellations or flight changes.
Rapidshuttle Pickup Instructions
FOR PRIVATE BASIC SERVICE:
FROM LOS ANGELES INT. AIRPORT(LAX)
STEP OUTSIDE THE TERMINAL TO THE CURB (INSIDE CURB - DO NOT GO THE OUTER CURB/ISLAND) THROUGH THE GLASS AUTOMATIC DOORS, LOCATE THE DOOR CODE THAT STARTS WITH L1- (PROVIDE US THE NUMBER AFTER THE L1 -) AND THE PILAR NUMBER AND LETTER. CONTACT US TOLL-FREE RAPID SHUTTLE AIRPORT DISPATCHER FROM ANY PAY PHONE IN THE TERMINAL AT 888.672.7438 AND CHOOSE OPTION 2 (IM READY FOR PICKUP), OR CONTACT OUR LOCAL NUMBER (FOR THOSE WITH INTERNATIONAL MOBILE PHONES)AT +1 949-667-2743.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveler responsibility to contact us and inform us of any delays, cancellations or flight changes.
Rapidshuttle Pickup Instructions
FOR PRIVATE BASIC SERVICE:
FROM JOHN WAYNE AIRPORT (SNA)
STEP OUTSIDE THE TERMINAL TO THE CURB, LOCATE YOUR PILAR/COLUMN NUMBER AND CONTACT US TOLL-FREE RAPIDSHUTTLE AIRPORT DISPATCHER FROM ANY PAY PHONE IN THE TERMINAL AT 888.672.7438 AND CHOOSE OPTION 2 (IM READY FOR PICKUP),OR CONTACT OUR LOCAL NUMBER (FOR THOSE WITH INTERNATIONAL MOBILE PHONES) AT +1 949-667-2743.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveller responsibility to contact us and inform us of any delays, cancellations or flight changes.
Rapidshuttle Pickup Instructions
FOR PRIVATE SERVICE:
FROM LONG BEACH AIRPORT(LGB)
STEP OUTSIDE THE TERMINAL TO THE CURB (THE OUTER/MIDDLE CURB/ISLAND) AND CONTACT US TOLL-FREE RAPIDSHUTTLE AIRPORT DISPATCHER FROM ANY PAY PHONE IN THE TERMINAL AT 888.672.7438 AND CHOOSE OPTION 2 (I'M READY FOR PICKUP), OR CONTACT OUR LOCAL NUMBER(FOR THOSE WITH INTERNATIONAL MOBILE PHONES)AT +1 949-667-2743.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveller responsibility to contact us and inform us of any delays, cancellations or flight changes.
Rapidshuttle Pickup Instructions
FOR PRIVATE RIDE SERVICE:
FROM SAN DIEGO INT. AIRPORT (SAN)
Arrival at Terminal 1: After collecting your luggage, follow the signs to the ground transportation Sky Bridge escalator near baggage carousel number 3 and take it the escalators down to the shuttle for hire island. Once there, please go see our representative in the Blue Jacket and present your Booking ID number sent you via text by RapidShuttle. If you have been assigned a Booking Number by RapidShuttle and you cannot find our coordinator, please contact our airport dispatch at 619-564-7998 and provide them with your first, last name and Booking ID Number for further assistance.
Arrival at Terminal 2: After collecting your luggage, follow the signs to the ground transportation (Exit near baggage claim carousel 6, 7 and 8) and use the crosswalk to reach the Shuttle for Hire Island. Once there, please go see our representative in the Blue Jacket and present your Booking ID number sent you via text by RapidShuttle
If a Booking ID Number was not sent to you by RapidShuttle, please contact us Toll-Free at 888-672-7438 from any payphone inside the terminal 949-667-2743(for those with international mobiles) for further assistance. If you have been assigned a Booking Number by RapidShuttle and you cannot find our coordinator, please contact our airport dispatch at 619-564-7998 and provide them with your first, last name and Booking ID Number for further assistance.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveler responsibility to contact us and inform us of any delays, cancellations or flight changes.
RapidShuttle Pickup Instructions
PICKUP FROM CRUISE SHIP HARBORS:
San Pedro World Cruise Center (LAH)
UPON ARRIVAL, PROCEED TO THE OUTSIDE THE TERMINAL TO THE CURB AND HEAD TO THE AIRPORT SHUTTLE / TAXI LOADING ZONE. PLEASE CONTACT US TOLL-FREE FROM YOUR MOBILE OR ANY PAYPHONE IN THE TERMINAL AT 888-672-7438 AND SELECT OPTION 2 (IM READY FOR PICKUP) FOR FURTHER ASSISTANCE.
RapidShuttle Pickup Instructions
PICKUP FROM CRUISE SHIP HARBORS:
SAN PEDRO | LONG BEACH | SAN DIEGO
UPON ARRIVAL, PROCEED TO THE OUTSIDE THE TERMINAL TO THE CURB AND HEAD TO THE AIRPORT SHUTTLE / TAXI LOADING ZONE. PLEASE CONTACT US TOLL-FREE FROM YOUR MOBILE OR ANY PAYPHONE IN THE TERMINAL AT 888-672-7438 AND SELECT OPTION 2 (IM READY FOR PICKUP) FOR FURTHER ASSISTANCE.
RapidShuttle Pickup Instructions
PICKUP FROM CRUISE SHIP HARBORS:
SAN PEDRO | LONG BEACH | SAN DIEGO
UPON ARRIVAL, PROCEED TO THE OUTSIDE THE TERMINAL TO THE CURB AND HEAD TO THE AIRPORT SHUTTLE / TAXI LOADING ZONE. PLEASE CONTACT US TOLL-FREE FROM YOUR MOBILE OR ANY PAYPHONE IN THE TERMINAL AT 888-672-7438 AND SELECT OPTION 2 (IM READY FOR PICKUP) FOR FURTHER ASSISTANCE.
RapidShuttle Booking Instruction
To ensure that we can accommodate your request, online bookings need to be 15 hours or more prior pickup time. For assistance with your booking, please contact RapidShuttle via email at reservations@rapidshuttle247.com, via phone at 888-672-7438 or 949-793-6324
RapidShuttle Booking Instruction
For Groups of or More Passengers, Please Contact us at +1 888-672-7438 / +1 949-667-2743 or Email Us your Itinerary to reservations@rapidshuttle247.com
RapidShuttle Booking Instruction
For Groups, Corporate Events, Employe Shuttle Services, please contact us at 949.66 RAPID (667.2743) or email us a complete details of your request to connect@rapidshuttle247.com.
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CSC Details
Pickup Procedures From an Airport/Cruise Terminal
Pickup Procedures To/From an Airport, Cruise Terminal, or a Rail Road Station.
The following information as meant to assist our guests make confirmed decision when selecting pickup times.
1 - Selecting Pickup Times To the Airport, Cruise Terminal or a Rail Road Station:
a - Allow yourself plenty of time to get to your destination;
b - Keep in mind the Airlines, Cruise Lines, and Train Operators
suggested Check In Times when Selecting your Pickup Times.
2 - Selecting Pickup Times From the Airport:
a – RapidShuttle recommends the following pickup times:
a.1 - For International Arrivals: 90 minutes after original
flight scheduled arrival;
a.2 - For Domestic Arrivals: 45 minutes after original
flight scheduled arrival.
Important Notice: RapidShuttle staff it will do their best to track flights Arrivals for all Private Services. However, it's the traveler responsibility to contact us and inform us of any delays, cancellations or flight changes.
3 - Selecting Pickup Times From the Cruise Terminal or Rail Road Station:
b – RapidShuttle recommends the following pickup times:
b.1* - For Departures before 11:15 AM: 08:15 AM or 08:45 AM;
b.2* - For Departures After 11: 15 AM: 09:00 AM or 09:30 AM;
b.3* - For Departures After 01:00 PM: 10:00 AM.
* These times applies for the following airports:
LAX – LGB – SNA
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You are outside of our service area; if you feel this message is an error, please contact our representatives for further assistance
A Message from CDC:
Visiting Parks and Recreational Facilities
Protect Yourself and Others from COVID-19
Staying physically active is one of the best ways to keep your mind and body healthy. In many areas, people can visit parks, trails, and open spaces as a way to relieve stress, get some fresh air and vitamin D, stay active, and safely connect with others.
Know before you go: While these facilities and areas can offer health benefits, it is important that you follow the necessary steps to protect yourself and others from COVID-19, or (Any other Viruses)
Do: Prepare before you visit
State or local parks
State and local authorities will decide whether parks and other recreational facilities will open. Check with the park in advance to be sure you know which areas or services are open, such as bathroom facilities and concessions, and bring what you need with you.
National parks
The National Park Services will decide on a park-by-park basis whether a national park will be open. Please check with individual parks for specific details since, in many cases, visitor centers, concessions, and bathroom facilities might be closed.
Beaches or other swimming areas
State and local authorities will decide whether natural bodies of water and beaches or swim areas will be open. Please check with individual beaches or swim areas for specific details.
What is RapidShuttle doing to help preventing the spread of COVID-19 and other viruses:
We take your safety very seriously, as we do our drivers and other staff. To help ensure this, we would like to point out the following measures in practice:
- We are following very closely with the latest ‘CDC Guidelines and Recommendations’ to ensure we are doing everything possible to help ensure the safety of our Passengers, Drivers and Staff.
It is a fact that one of the main reasons Rapidshuttle never participated in offering Shared Ride services since it began transporting passengers over 20 years ago, was due to helping protect our valuable guests and staff.
At that time, we believed that guests sharing the vehicles with various strangers, who may or not be sick, was too much of a risk to them and us.
Today, we are very pleased to look back at that rightful and caring decision, which prioritizes the safety of our Passengers, Drivers and Staff ahead of Profits for over 20 years, and we value your trust in us to keep to that key policy.
- All our vehicles go through a rigorous 3-Point Cleaning and Disinfection in between trips. We also provide our guests, upon request, Free Disposable Face Masks, hand-sanitizing wipes and disposable gloves.
- Furthermore, we are exploring the implementation of Driver/Passenger Divider Screens for additional protection, as well as passenger-centric Air-purifiers to give even more peace of mind when using our services.
- We constantly work to keep our drivers and staff informed on the latest news from the CDC on the current crisis and any other relevant developments.
- In addition to the In-House plan (3 Point Cleaning and Disinfection) based on CDC Guidelines and Recommendations, we closely monitor our partners to ensure they have the same plan in place too, as well as confirming they are also following the CDC guidelines and recommendations.
Although Rapidshuttle has been very proactive for over 20 years by already having some of the above guidelines in place; we are making it part of our culture and in the way we do business from now on. For at least the next 3 years, such guidelines will be revisited every 3 months to be updated accordingly to the CDC recommendations. After the 3rd year, we will update these polices/guidelines a minimum of once a year or as needed.
Thank you for using Rapidshuttle. Your Safety is our Priority - Always!
Book any online Selected/Pre-arranged Private Day / Sightseeing Trip, Private Shopping Trip, Tours (Private/Non-Private),
Private Airport/Cruise Port Transfers, Private Theme Park Transfer, and Private Point2Point Transfer, and get a 15% Credit on any other services booked online, regardless if it's Selected/Pre-Arranged online services, or custom made online reservation by you.
The 15% Credit will apply after the original Selected/Pre-Arranged trip has been completed.
For Selected/Pre-Arranged Trips, Click Here.
RapidShuttle pickup right at your Terminal Curbside inside the Airport/Cruise Port.
No hassle of taking a shuttle to a secondary pickup location.
1 - Selecting Pickup Times To the Airport, Cruise Terminal or a Rail Road Station:
a - Allow yourself plenty of time to get to your destination;
b - Keep in mind the Airlines, Cruise Lines, and Train Operators suggested Check in Times when Selecting your Pickup Times.
2 - Pickups from the Airports:
Curbside Pickup: After gathering all your belongings, step out outside the terminal into the Outer-Curb. Provide us with the near Pillar number and letter.
Notes: Driver will be waiting on a designated Airport Holding Lot located outside the Airport/Cruise Port; It may take the driver 15 to 30 minutes to get to the terminal curbside depending in the traffic inside the port.
Meet and Greet: The Driver will meet you at your Baggage Claim area; if one is not available, the driver will meet you at your terminal Passengers Information Desk.
If you cannot locate your driver please contact us toll-free at 888-672-7438 from any payphone in the terminal, or at +1 949-667-2743.
4 - Pickups from Home/Office:
Please, be ready 10 minutes before pickup time. If you cannot locate your driver please contact us toll-free at 888-672-7438 from any payphone in the terminal, or at +1 949-667-2743.
5 - Pickups from Hotel/Landmark:
Pickups From any other location (e.g. Hotels): Please contact us within 15 minutes before pickup time
6 – Waiting Time Procedures:
Waiting time restrictions applies.
To provide a stress-free transfer to our guests, RapidShuttle schedules All Transfers from the Airports as follow:
International Arrivals: 90 minutes after the original flight arrival.
Domestic Arrivals: 45 minutes after the original flight arrival.
Free Waiting Times:
From Airport/Cruise Port Arrivals:
International Arrivals:
Up to 30 minutes from the scheduled pickup time.
Domestic Arrivals:
Up to 30 minutes from the scheduled pickup time.
From Any Other Locations:
5 minutes from the scheduled pickup time.
Additional Time (upon request): $15.00 per every 15 minutes.
RapidShuttle staff will do their best to track flight Arrivals for all Private Services. However, it is the Traveler's responsibility to contact RapidShuttle and inform us of any delays, cancellations or flight changes. Also, it is the Traveler's responsibility to let RapidShuttle's agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.
" We know that you have many choices for your transportation. We greatly appreciate chosen RapidShuttle".
TERMS AND CONDITIONS
Please Read for a Better Experience.
RapidShuttle staff will do their best to track flights Arrivals for all Private Services. However, it's the Traveler responsibility to contact us and inform us of any delays, cancellations or flight changes. Also, is the Traveler responsibility to let RapidShuttle's agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.
Waiting Times.
For International Arrivals (Airport): 30 minutes from the scheduled pickup time.
For Domestic Arrivals (Airport): 15 minutes from the scheduled pickup time.
For Cruise/Harbors/Trains: 15 minutes from the scheduled pickup time.
For Any Other Locations: 5 minutes from the scheduled pickup time.
Additional Time (upon request): $15.00 per every 15 minutes.
Guest is responsible to notify RapidShuttle for any delays. After the allocated waiting time, if no contact with the party, RapidShuttle reserves the right to record the trip as a No-Show by the Guest. No-Shows are Not Refundable.
Cancellation Policy.
(1) A service fee equal to the total trip cost will be charged for any cancellation made less than 5 hours before scheduled pick up in a Sedan, Minivan, Full Size Van, SUV or any other service that accommodates/holds less than 9 passengers.
(2) – 72 hours before picking up in a Full-Size Van, Minibus, Mini-Coach holding up to 33 passengers.
(3) 7 days before picking up in a Coach or Bus holding more than 33 passengers. We are not responsible for passenger flights or trains which are missed, canceled, diverted, delayed or any other incident which fails to comply with the Cancellation Policy. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. Reservation information contained herein is considered true and accurate unless otherwise corrected by notifying us. A full trip charge will apply if the passenger fails to contact our office if they are unable to locate their chauffeur or if our chauffeur is unable to locate the passenger within 30 minutes of the scheduled pick up time.
Deposits Are Non-refundable.
Drivers are not allowed to collect payments onboard for the exception of tips. Any cash, or any other form payment made directly with the driver it will be considered tip/gratuities.
All Additional Services, Upgrades, and Fees (If Any – That are not included in the voucher rate) needs to be fully paid within 48 hours before the pickup schedule to avoid transfer cancelations.
RapidShuttle is not responsible for any items left in the vehicles; please ensure you have all belongs upon exiting the vehicles. Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator before travel to confirm if your excess luggage is acceptable.
An After-Hours Service Fee will be added to ALL pickups between the hours of 09:00 pm (21:00) and 05:00 am (05:00) to the credit on file. Such fee will be charged For All transfers including Airport/Train Stations/Cruise Ports and any Other Port of Entry such, regardless of the nature of the delay.
If the Guest does not want to be charged such fee that varies between $30.00 to $75.00 depending on pickup location and travel distance, the Guest has the Option to Cancel the service for a full refund, as long such service is canceled within 7 hours prior pickup time. If the Guest does not have a credit card on file, it is the Guest responsibility to contact RapidShuttle to pay for the said fee when a delay is imminent, and it will cause the pickup to occur between the above hours.
For those Guests without a credit card on file, and that fail to contact RapidShuttle to Pay for the said fee, RapidShuttle reserves the right to either (1) Canceled the Reservation, or (2) Collect the Fee On-Board. If the Guest refuses to pay for the After-Hours Service Fee, the Reservation will be considered Canceled at the Door, and No Refunds will be issued.
Collapsible wheelchairs/Scooter with removable wheels can be accommodated providing the Guest(s) is/are accompanied by someone who can assist them, board, disembark and disassemble/assemble the wheelchair/scooter. Please keep in mind that Wheelchairs / Scooters may not fit in a vehicle luggage compartment designated for 1-2 Passengers (Sedan), or 3-4 Passengers (Minivan). Because Wheelchairs and or Scoters vary in Size, Shape, and Form. It is the Guest(s) responsibility to ensure that such items can fit on the selected vehicle and or passenger group. Due to liabilities, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) board or off-board the vehicle. RapidShuttle vehicles are Not equipped to provide Access/ADA services. In the event, that the wheelchair/scooter cannot fit in the baggage compartment, nor the Guest(s) can board the selected vehicle/service; RapidShuttle it will do their best to find an alternative service for the Guest(s) at their costs. The Guest(s) understands that these costs will be in addition to their initial cost for the reservation. The Guest(s) as well understand that in the event that RapidShuttle’s driver cannot accommodate the Guest(s) due to their ability to board, and/or off-board the vehicle, and or the scooter or wheelchair cannot fit in the baggage compartment, RapidShuttle reserves the right not to issue a refund for the services.
Affiliates/Partners Services.
Due to unforeseen events such but not limited to Road Conditions, Mechanical Failures, Over Bookings, RapidShuttle reserves the right to hire a RapidShuttle Affiliate and or Partner to provide transportation for a scheduled pickup. The service type and cost will be equal or greater from what the Client has paid. In such cases, the information provided to The Affiliate and or Partner it will be limited to the Client’s name and contact phone number, arrival/departure flight information, and pick up/drop off information. In the event RapidShuttle sees the needs to use one of our Affiliate’s and or Partners to provide a scheduled pick-up, RapidShuttle it will Not Charge the client any extra fees. These measures must be in place to ensure that our clients do not get services interruptions or to avoid any unnecessary delays.
Child Seats Policies.
All Guests are responsible to provide the adequate child seat for their children.
Every State and or Country has different Laws regarding Child Seats; it is the Guest responsibility to be acquainted with these laws.
