1 – Selecting Pickup Times To the Airport, Cruise Terminal or a Rail Road Station:
a – Allow yourself plenty of time to get to your destination
b – Keep in mind the Airlines, Cruise Lines, and Train Operators suggested Check in Times when Selecting your Pickup Times.
2 – Pickups from the Airports:
Curbside Pickup: After gathering all your belongings, step out outside the terminal into the Outer-Curb. Provide us with the near Pillar number and letter.
Notes: Driver will be waiting on a designated Airport Holding Lot located outside the Airport/Cruise Port; It may take the driver 15 to 30 minutes to get to the terminal curbside depending in the traffic inside the port.
Meet and Greet: The Driver will meet you at your Baggage Claim area; if one is not available, the driver will meet you at your terminal Passengers Information Desk.
If you cannot locate your driver please contact us toll-free at 888-672-7438 from any payphone in the terminal, or at +1 949-667-2743.
4 – Pickups from Home/Office:
Please, be ready 10 minutes before pickup time. If you cannot locate your driver please contact us toll-free at 888-672-7438 from any payphone in the terminal, or at +1 949-667-2743.
5 – Pickups from Hotel/Landmark:
Pickups From any other location (e.g. Hotels): Please contact us within 15 minutes before pickup time
6 – Waiting Time Procedures:
Waiting time restrictions applies.
To provide a stress-free transfer to our guests, RapidShuttle schedules All Transfers from the Airports as follow:
International Arrivals: 90 minutes after the original flight arrival.
Domestic Arrivals: 45 minutes after the original flight arrival.
Free Waiting Times:
From Airport/Cruise Port Arrivals:
International Arrivals:
Up to 30 minutes from the scheduled pickup time.
Domestic Arrivals:
Up to 30 minutes from the scheduled pickup time.
From Any Other Locations:
5 minutes from the scheduled pickup time.
Additional Time (upon request): $15.00 per every 15 minutes.
RapidShuttle staff will do their best to track flight Arrivals for all Private Services. However, it is the Traveler’s responsibility to contact RapidShuttle and inform us of any delays, cancellations or flight changes. Also, it is the Traveler’s responsibility to let RapidShuttle’s agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.
